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Petdomain has created this privacy policy to demonstrate our commitment to your privacy. By using this site you are accepting the practices described in this privacy policy.

We are fully compliant with the GDPR (General Data Protection Regulation) rules 25th May 2018 – regulations which apply to all companies processing and holding the personal data of visitors residing in the EU. This ensures your privacy and information security. If you would like more information on your right under the GDPR, please visit https://www.eugdpr.org

All data processed through our online cart platform is done so through highly secure servers located within RapidSwitch’s highly acclaimed and industry-leading data centre in the United Kingdom.

We do not disclose customer information to third parties other than for fulfiment purposes (e.g. delivery). The only time we would share information is if we were permitted or required by law.

Cookies are used to operate the shopping basket and other essential functions of an ecommerce website. Our ecommerce software uses cookies as sparingly as possible. In fact there are only two cookies created by the ecommerce system:

1) The “PHPSESSID” cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

2) The “session” cookie is for retaining information so that returning customers can access the contents of their shopping basket. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Information such as your address, phone number, email and so on are strictly used only to process your order, collect product feedback, notify you about the status of your order, or send you our newsletter, if you subscribed and from which you can of course unsubscribe at any time. After a purchase has been made we reserve the right to send emails to all customers under the banner of “legitimate interests” namely abandoned basket, feedback request and follow-up request emails. All trade/wholesale customers will receive emails regarding price or product changes and information regarding new products, again under the banner of “legitimate interests” .

Data collected by this site is used to:

a. Take and fulfil orders

b. Administer and enhance the site and service to customers and potential customers

If you created an account you can easily access and amend the personal data we hold by logging into your account. Information such as IP address and most recent log-in is not visible but can be requested. If you checked out as a guest you will not be able to access your personal data via an online account as you do not have one but you can request to see the personal data stored against your order or amend it.

Your customer account can be deleted, if you wish. Please email us if you would like to have your account deleted. However, please note that for any orders you have placed your details will still remain on our system and be associated with that order. This is due to VAT regulations, which request that we keep all records of VAT transactions for a number of years.

The social media share buttons only transmit data once they have been clicked. The only data the social media’s servers receive from our site is referral information from the page, such a product title and image. No personal data is transmitted. Should you choose to use it, the Facebook login feature works in a similar way, and no personal information is transmitted to Facebook. However, once you have clicked on the button, any data that is gathered from your Facebook account, such as name and Facebook ID, will be stored for you. This can be deleted if requested.

All debit or credit card information is entered via our payment processor’s secure PCI DSS compliant servers (PayPal). We do not store or collect any complete debit or credit card information. We are notified and can see the results of your payment however we cannot see, modify or copy your payment details.

This privacy policy may change and we reserve the right to make changes. Any changes will be made to this page so that all our visitors and customers can review our privacy policy at any time.

If you have an enquiry about our privacy policy, please contact us [email protected]

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